Allcastle are back at work this week. We had our appliances booked to be installed on 14th Jan. This included the freestanding cooker, rangehood, hot water heater & 2 bathroom heat lamp/extractor units. The cooker was delivered early that morning but not the rangehood as it was found to be damaged when it was inspected at the warehouse. We were told another one would be couriered out to us later that day. The plumbers came later that morning to install the hot water heater and the gas connection for the cooker. We also mentioned about our ensuite taps which had poor water presure. They had look and found the ends of the taps had become blocked up with grit. A quick clean and the were sorted. Later that day the electricians came to install the bathroom heat lamp/extractor units and connect the electric for the cooker. They were also supposed to install the rangehood but it had still not been delivered so this wasn't done. Later that afternoon the rangehood was delivered but the electricians had already gone.
We re-booked the electrician to come out and fit the hood, this took 3 phone calls to get someone to give us a date. When the electrician arrived and took it out of the box it was the wrong one. We needed a full stainless steel hood and they one that had been supplied was stainless steel and glass (very nice but doesn’t go with the stainless steel splash back).
We were back on the phone to Allcastle to make them aware of the mistake. CS asked did we install the splash back ourselves, to which we explained we paid extra to have the one in your show room and that Allcastle installed before we got the keys. Unbelievable!
Still waiting!!!
They also fitted the Heat lamp / extractor unit's to the bathrooms up stairs. These are made by Heller
Main Bathroom
Ensuite
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